Payment Policy

Payment Policy

1. Overview

At FUZZYFREEZY, we aim to provide a secure, convenient, and transparent checkout experience for all our customers. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding payment security and order confirmation.

FUZZYFREEZY is operated by FUZZYFREEZY LTD, a company registered in the United Kingdom.

Company information:

  • Company name: FUZZYFREEZY LTD

  • Company number: 17057782

  • Registered office address: Office 17563, 182–184 High Street North, East Ham, London, United Kingdom, E6 2JA

2. Accepted Payment Methods

We accept the following payment methods at checkout, subject to availability and eligibility:

Shopify Payments — Credit and Debit Cards

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

Digital Wallets

  • Shop Pay

  • Apple Pay

  • Google Pay

Available payment methods may vary depending on your device, browser, location, card issuer, and checkout eligibility. The payment options displayed at checkout are the options available for your order.

3. Payment Processing

All payments must be completed through the available payment options presented at checkout.

When you place an order, your payment information is submitted for authorization and processing by the relevant payment provider. An order may be accepted for processing once the payment has been successfully authorized, subject to order verification and our order fulfillment procedures.

If your payment is declined or cannot be authorized, your order may not be completed. You may try another accepted payment method or contact your bank or payment provider for assistance.

4. Payment Security

We use Shopify's checkout and supported payment processing services to facilitate transactions.

Payment information is processed through the applicable payment provider's secure systems. We do not intentionally store customers' full payment card numbers or card security codes on our own systems.

Customers should ensure that their payment details and billing information are accurate and up to date when placing an order.

5. Pricing and Currency

All product prices and applicable charges are displayed on our website or at checkout before an order is completed.

The currency charged will be shown at checkout. If your bank account or payment card uses a different currency, your bank or card issuer may apply currency conversion fees or other charges. These fees are determined by your financial institution and are not controlled by FUZZYFREEZY.

Any applicable shipping charges and taxes will be displayed at checkout before you submit your order, where applicable.

6. Order Confirmation

After successfully placing an order, customers should receive an order confirmation by email containing the relevant order details.

Receiving an order confirmation does not necessarily mean that an order has already been dispatched. Orders are processed and fulfilled according to our applicable order processing and shipping procedures.

If you do not receive an order confirmation, please check your spam or junk folder before contacting our customer support team.

7. Failed or Declined Payments

If a payment fails, is declined, or cannot be verified, the order may remain incomplete or may not be processed.

Please verify that:

  • Your card details are correct.

  • Your billing address matches the information held by your bank, where required.

  • Your card has sufficient available funds.

  • Your bank or payment provider has not blocked the transaction.

FUZZYFREEZY does not control decisions made by card issuers or payment providers regarding transaction authorization.

8. Refunds and Payment Reversals

Eligible refunds are issued in accordance with our Refund and Returns Policy and applicable consumer protection laws.

Approved refunds will generally be returned to the original payment method used for the purchase, where supported by the payment provider. The time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider.

For complete information about returns, refund eligibility, and processing, please refer to our Refund and Returns Policy.

9. Contact Information

If you have any questions regarding payments, a transaction, or an order, please contact our customer support team using the contact details provided on our website.

Business name: FUZZYFREEZY LTD

Company number: 17057782

Registered office: Office 17563, 182–184 High Street North, East Ham, London, United Kingdom, E6 2JA

We will do our best to assist with payment-related inquiries.


Thank you for shopping with FUZZYFREEZY.