Shipping policy
At FUZZYFREEZY, we are committed to providing a reliable and convenient shipping experience for our customers. This Shipping Policy explains our shipping destinations, costs, processing times, delivery estimates, tracking procedures, and other important shipping information.
1. Shipping Costs
We offer free standard shipping on all eligible orders delivered within the 48 contiguous United States.
There is no minimum purchase requirement to qualify for free standard shipping.
2. Shipping Destinations
We currently ship to valid residential and commercial street addresses within the 48 contiguous United States.
We do not currently ship to the following destinations:
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Alaska
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Hawaii
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U.S. territories
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P.O. Boxes
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APO/FPO or military addresses
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International destinations
Orders submitted with unsupported or undeliverable addresses may be cancelled and refunded.
3. Order Cutoff Time
Our daily order cutoff time is 12:00 PM Pacific Time, Monday through Friday.
Orders placed before the cutoff time will generally begin processing on the same business day.
Orders placed after the cutoff time, on weekends, or on U.S. federal holidays will generally begin processing on the next business day.
4. Order Processing Time
Orders typically require 1–2 business days for verification, preparation, packing, and transfer to the shipping carrier.
Processing takes place Monday through Friday, excluding U.S. federal holidays.
Processing begins after the order has been successfully placed, payment has been authorized, and any necessary order verification has been completed.
5. Shipping and Transit Time
Once an order has been transferred to the shipping carrier, standard transit typically takes 4–5 business days.
Transit time begins when the carrier receives the shipment and does not include order processing time.
6. Total Estimated Delivery Time
The total estimated delivery time for eligible orders is 5–7 business days.
Estimated delivery consists of:
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Order processing: 1–2 business days
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Shipping transit: 4–5 business days
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Total estimated delivery: 5–7 business days
Business days are Monday through Friday, excluding weekends and U.S. federal holidays.
Delivery estimates are not guaranteed. Delays may occur due to severe weather, carrier disruptions, regional service interruptions, emergencies, or other circumstances beyond our reasonable control.
7. Shipping Method
Orders are shipped using a suitable shipping carrier selected by our fulfillment partner based on the destination, package size, product requirements, and carrier availability.
A specific shipping carrier cannot be selected during checkout.
8. Order Tracking
Tracking information will be sent to the email address provided at checkout once your order has been prepared and transferred for shipment.
A shipping label may be created before the carrier performs its first physical scan. As a result, tracking information may take additional time to display updates.
If your tracking information has not been updated for more than 7 business days after the shipping label was created, please contact our customer support team for assistance.
9. Order Changes and Cancellations
Cancellation requests may be submitted before an order has shipped.
We will make reasonable efforts to request cancellation from our fulfillment partner; however, cancellation cannot be guaranteed once order processing has started.
Once an order has been shipped, it cannot be cancelled or redirected through our standard order process.
This policy does not limit any cancellation or other rights required by applicable law.
10. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct your shipping address, please contact us as soon as possible. We will attempt to make the correction before shipment, but changes cannot be guaranteed after processing has started.
FUZZYFREEZY is not responsible for delivery complications arising from incorrect or incomplete addresses, missing apartment or unit numbers, unsupported delivery addresses, or address changes requested after shipment.
If a package is returned because the customer provided an incorrect, incomplete, unsupported, or undeliverable address, additional reshipping charges may apply where permitted by law and disclosed to the customer.
11. Packages Marked as Delivered but Not Received
If your tracking information indicates that your order has been delivered but you have not received it, we recommend taking the following steps:
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Check around your delivery location, including entrances, garages, mail areas, and other secure locations.
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Ask household members, neighbors, reception staff, or building management whether they accepted the package.
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Review any delivery photographs or notifications provided by the carrier.
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Contact the shipping carrier for additional delivery information.
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Contact FUZZYFREEZY if your package remains missing.
If the carrier confirms delivery to an address different from the shipping address provided at checkout, we will investigate and determine an appropriate resolution.
If the carrier confirms delivery to the correct address and provides proof of delivery, we will review the available evidence and handle the matter in accordance with applicable law and our Refund and Returns Policy.
12. Fulfillment Location
Orders may be dispatched from a third-party fulfillment facility located at:
1407 Sw 10th Ave, POMPANO BEACH, Florida, 33069 United States
This location is used for shipping and fulfillment purposes only. It is not a customer support office or an authorized return address.
Please do not send returns to this address. Contact our customer support team for the correct return instructions and destination.
13. Customer Support
For shipping questions, tracking assistance, or delivery concerns, please contact us using the contact information provided on our Contact Us page.
Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. federal holidays.
We aim to respond to customer inquiries within one business day.
14. Business Information
Store Name: FuzzyFreezy
Legal Business Name: FUZZYFREEZY LTD
Company Number: 17057782
Registered Office: Office 17563, 182–184 High Street North, East Ham, London, United Kingdom, E6 2JA
For questions regarding this Shipping Policy, please contact our customer support team through the contact details published on our website.