Refund and Returns Policy

Last updated: October 14, 2026

Store name: FUZZYFREEZY

Legal business name: FUZZYFREEZY LTD

1. Return Policy

FUZZYFREEZY accepts eligible return requests within 30 days of the delivery date. Customers must contact our customer support team before returning an item to receive return instructions.

Returned products must be in their original condition, unused, and include the original packaging where reasonably possible. All returns are subject to inspection and applicable consumer protection laws.

2. Change-of-Mind Returns

We may accept returns for non-defective items if a customer changes their mind, subject to approval.

• Return requests must be submitted within 30 days of delivery.

• Customers are responsible for return shipping costs.

• Prepaid return shipping labels are not provided for change-of-mind returns.

• No restocking fee is charged.

• Refunds are processed after the returned item is received and inspected.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the product description, or if the wrong item or an incomplete order is received, please contact us within 30 days of delivery.

Customers should provide their order number, a description of the issue, and clear photos or videos of the product and packaging, including the shipping label where applicable.

After reviewing the request, we will provide an appropriate resolution, which may include a refund, replacement, or return. If a return is required for a verified damaged, defective, or incorrect item, we will provide a prepaid return label or another appropriate return arrangement at no cost to the customer.

4. How to Request a Return

To initiate a return or refund, customers must contact our customer support team using the contact information published on our website.

Please include:

• Order number

• Name used when placing the order

• Email address associated with the order

• Reason for the return

• Supporting photographs or videos, if applicable

Customers must receive return instructions before sending an item back. Please do not send returns to an unconfirmed address.

5. Return Shipping Costs

For approved change-of-mind returns, customers are responsible for the cost of return shipping. FUZZYFREEZY does not provide prepaid shipping labels for these returns.

For verified items that arrive damaged, defective, or incorrect, FUZZYFREEZY will cover the return shipping cost when a return is required.

No restocking fee is charged for approved returns.

6. Refunds and Processing Time

Once an eligible returned item has been received and inspected, we will notify the customer of the refund decision.

Approved refunds will generally be initiated within 3 business days after the returned item has been received and confirmed, where applicable.

Refunds will be issued to the original payment method. The time required for the funds to appear in the customer's account depends on the payment provider or financial institution.

If an order cannot be fulfilled or a refund is otherwise required by applicable law, we will provide the appropriate resolution without requiring the customer to waive their legal rights.

7. Shipping Delays and Tracking Issues

If tracking information has not been updated for more than 7 business days after the shipping label was created, customers may contact us for an investigation.

After verification, available resolutions may include a full refund or a replacement shipment. Refunds will generally be initiated within 3 business days after approval, and replacement shipments will generally be arranged within 3–5 business days after approval.

These timeframes are estimates and may be affected by carrier investigations or exceptional circumstances.

8. Orders Marked as Delivered but Not Received

If tracking indicates that an order has been delivered but the customer has not received it, please contact our customer support team.

We will review the carrier's tracking information and available proof of delivery and investigate the issue. Depending on the findings and applicable law, an appropriate resolution may be offered.

9. Orders Returned to Sender

If an order is returned to the sender or supplier's warehouse, we will investigate the reason and inform the customer of the available options.

Depending on the circumstances, a refund or replacement may be arranged after the returned product has been received and confirmed. Incorrect shipping addresses provided at checkout may affect available options, subject to applicable law.

10. Contact Information

Store: FUZZYFREEZY

Legal business: FUZZYFREEZY LTD

Company number: 17057782

Registered office: Office 17563, 182–184 High Street North, East Ham, London, United Kingdom, E6 2JA

US return processing address:

1407 SW 10th Ave Pompano Beach, Florida 33069 United States

Please contact our customer support team using the email address or contact form published on our website before returning any item.

11. Consumer Rights

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws. Where required by law, customers may be entitled to additional cancellation, refund, replacement, or other remedies.